Matt Black -- Call Centre in China
At a press conference run by Hugh Baton (but with the Finance Director Hamish Sidebotham riding shotgun) it was announced that from next month all incoming enquiries and certain back office tasks such as licence renewals would be via the new AV(2010)PLC call centre based in northern China. The reason given was cost.
A member of the press asked why this was taking place when the public hated call centres in general and ones in foreign countries in particular. Hugh Baton replied that "Call centres got their bad reputation when they based in India during the mid 2000's". "Being based in China was a different thing altogether", he went on, though none of those present could see why and Hugh ignored requests to explain.
The FD jumped to Hugh's defence by saying that the call centre could be in the U.K if people would man them for a sensible hourly rate. "A bowl of rice per shift perhaps?" came an ad lib from the audience. That about summed it up I thought and left.
A member of the press asked why this was taking place when the public hated call centres in general and ones in foreign countries in particular. Hugh Baton replied that "Call centres got their bad reputation when they based in India during the mid 2000's". "Being based in China was a different thing altogether", he went on, though none of those present could see why and Hugh ignored requests to explain.
The FD jumped to Hugh's defence by saying that the call centre could be in the U.K if people would man them for a sensible hourly rate. "A bowl of rice per shift perhaps?" came an ad lib from the audience. That about summed it up I thought and left.
